Exchanges
We replace or exchange items if they are defective or damaged.
We can exchange items for another given that they’re still in their condition you bought them in.
Refunds
We don’t accept refunds, but can exchange an item if it’s defective.
Warranty
The general return policy and warranty does not apply to any product or part that has been modified or damaged by, but not limited to the following:
- Assembly and dismantle.
- Erratic Fluctuation in power supply.
- Operation or assembly contrary to manufacturers instruction.
- Alternations or Disassembly e.g. Removal or replacement of plugs.
- Accident and Abuse.
- Corrosion.
- Lightning.
- Unauthorized repair operators.
- Shipping or transport by the customer.
- Defacing of product and or serial number (No serial number no warranty).
- All products return no matter what date of purchase, or any other factor, must be assessed by DAWS Machinery before any action can be taken to repair or replace.
- Any charges will be communicated and authorization sought before proceeding with repair.
- No liability is help for delay in processing product return claims, although every effort will be made to expedite this process.
- Any product left for assessment or repair will be disposed off if not collected within 1 month calendar.
Need help?
Contact us at admin@golddetectors.co.zw